[Hardware] Warranty & Repairs
Learn more about iCHEF hardware warranty coverage and pricing.
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Category: iCHEF POS App
[Printer Settings] Optimizing Print Sequence for Efficiency
If your restaurant has multiple preparation stations, we recommend adjusting the order of printing to match the order of ticket sending.
[Discounts] Coupon
Coupons are a great tool to attract new customers and cultivate repeat customers. Learn how to create, share coupons, and review your discount performance.
[Hardware] What Are Printers and How Do They Work
iCHEF POS can flexibly allocate printers according to the operation process, and print out Guest Checks, Kitchen Receipts or stickers, etc., to elevate the efficiency of operation.
[Hardware] What are Cash Drawer and Buzzer
The cash drawer and buzzer are accessories that transmit data through light electrical signals with the receipt printer. The cash drawer opened automatically when a payment is done. The buzzer will emit a sound when printing receipts, reminding the BOH staff to take the order and prepare the meal.
[Hardware] Printer LED Light Display and Troubleshooting
Please check the LED light status on the printer, each LED independently indicates status or error information.
[Hardware] Paper Roll Placement and Replacement
The printers of iCHEF supports are thermal printers, so the paper roll needs a thermal coating to print receipts smoothly. The size and placement of the paper roll depend on the model of the printer. Please take a look at the following content on how to place the paper roll.
[Hardware] The Printer Cleaning and Maintenance
Regular cleaning of the printer can help keep it in good condition for printing receipts. Cleaning the printhead can also restore clarity if printing is blurry.
[Hardware] Release the Printer Cutter
The cutter error usually happens when there is a paper jam inside the printer. The printer’s safety protection mechanism will activate automatically. To fix this, remove the paper jam and reset the cutter. This should restore normal operation.
How to Set Static IP and Reset Printer (Initialize Network Settings)
For regular users, if the printer is connected to the same network as iCHEF POS, you can directly use the IP address (DHCP) provided by the router. If there are network management needs, you could set a static IP to the printer. If not sure about using static IP to set up the printer, please contact your IT management.