If your restaurant has multiple preparation stations, we recommend adjusting the order of printing to match the order of ticket sending.
The cash drawer and buzzer are accessories that transmit data through light electrical signals with the receipt printer. The cash drawer opened automatically when a payment is done. The buzzer will emit a sound when printing receipts, reminding the BOH staff to take the order and prepare the meal.
Please check the LED light status on the printer, each LED independently indicates status or error information.
The printers of iCHEF supports are thermal printers, so the paper roll needs a thermal coating to print receipts smoothly. The size and placement of the paper roll depend on the model of the printer. Please take a look at the following content on how to place the paper roll.
For regular users, if the printer is connected to the same network as iCHEF POS, you can directly use the IP address (DHCP) provided by the router. If there are network management needs, you could set a static IP to the printer. If not sure about using static IP to set up the printer, please contact your IT management.