iCHEF POS can flexibly allocate printers according to the operation process, and print out Guest Checks, Kitchen Receipts or stickers, etc., to elevate the efficiency of operation.

Please check the LED light status on the printer, each LED independently indicates status or error information.

The cutter error usually happens when there is a paper jam inside the printer. The printer’s safety protection mechanism will activate automatically. To fix this, remove the paper jam and reset the cutter. This should restore normal operation.

The printers of iCHEF supports are thermal printers, so the paper roll needs a thermal coating to print receipts smoothly. The size and placement of the paper roll depend on the model of the printer. Please take a look at the following content on how to place the paper roll.

Regular cleaning of the printer can help keep it in good condition for printing receipts. Cleaning the printhead can also restore clarity if printing is blurry.

Updating the printer’s firmware to its factory settings can help achieve optimal printing quality. Printer manufacturers often release updates to improve performance, so the printer owner should update the firmware when a major update is available (iCHEF will notify you proactively). If the printer is experiencing issues such as misalignment, restoring it to its factory setting may help.

The mPOP device supported by iCHEF connects to an iPad via Bluetooth. mPOP device connects to an iPad using Bluetooth, and once it has been paired with an iPad, other devices will not be able to detect the mPOP. If you need to change the iPad that the mPOP is connected to, you will need to initialize the Bluetooth of the mPOP.

For regular users, if the printer is connected to the same network as iCHEF POS, you can directly use the IP address (DHCP) provided by the router. If there are network management needs, you could set a static IP to the printer. If not sure about using static IP to set up the printer, please contact your IT management.

To open the cash drawer of mPOP, press and hold the multi-function button (red button in the paper drawer) until the cash drawer opens. If you do not need this function, you can disable the setting.

The mC-Print3 is set to a standard print density (font color depth) by factory default. Keeping the default print density can extend the lifespan of the print head. If the default print density is too light and you want to increase it, you can adjust the settings to achieve it.