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Hi ! How can we help ?

[Invoice & Receipt] Issuing Credit Notes

When to Issue

A credit note is issued when you need to refund a paid order or give a credit to your customer. A credit note will always refer to a tax invoice issued, therefore, return reason and the information of the original tax invoice will be included in the credit note.

How to Issue

If the order about to refund was paid via Stripe payment method, the payment will be refunded to the customer by Stripe directly after the credit note being issued.

To issue a credit note:

  1. Go to Toolbox > Invoice/Receipt Record
  2. Select the invoice/receipt you want to refund and tap [Refund]
  3. Tap [Confirm issue]
  4. Enter the reason for the refund and tap [Confirm]
  5. After printed, sign for both parties

Reprint Credit Note

  1. Go to Toolbox > Invoice/Receipt Record
  2. Select the invoice/receipt of the order
  3. Tap [Reprint credit note]

Authorization Verification

When authorization verification is enabled, issuing credit notes will require an authorized POS passcode. Enabling the verification can help you to track sensitive operations.

Get Started in 5 Steps

  1. Go to Authorization > Edit Authorization
  2. Find [Account Processing] > [Issue Refund Note]
  3. Check the group to give permission
  4. [Update Menu] in iCHEF POS app to complete

Learn More

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