Track Points Records of Customer
View on iCHEF POS
- Go to Toolbox > Customer Management
- Search for your customer by phone number and access the details of customer info
- Tap [Points History] to view the records
View on iCHEF Backend
- Go to Customer Management > Customer Info.
- Search for your customer by phone number and access the details of customer info
- Tap [Points History] to view the records
Customers Check from Their Member Account
Customers can log in to their member account to check their point history.
Points & Rewards Records
- Go to Sales & Report > Points & Rewards Records
- Click the [date bar] to configure filter options
Start Date & End Date
You can refine a data range from 1 to 93 days.
Data Filter Conditions
You can set up advanced filter options to refine your data
- Guests number: filter the orders by guest number.
- Time range: filter the orders by time range with the unit as hours.
- Dine In/Takeout: filter the orders by order types (dine-in, takeout or delivery).
- Selected modules: filter the orders by the loyalty points campaigns you created.
Grouping by
You can group the data by invoice status of the order, or by the loyalty points campaigns you created.
Sort by invoice: invoice being issued or voided
| Column | Description |
|---|---|
| invoice time | checkout time of the order |
| invoice type | invoice being issued or voided |
| order source | where the order was placed |
| Campaign Title | Campaign Title |
| Type | campaign that points rewarded/redeemed from |
| points rewarded | points earned by customers |
| points redeemed | points redeemed by customers |
| calculated/actual discount amount | The actual amount discounted shouldn’t exceed the total amount of an order. Example: An order for a total of $8 with a discount for $10. The calculated discount amount would be listed as $10 while the actual discount amount listed as $8. |
| customer mobile number | phone number registered; if the customer hasn’t claim the points, this field will be showed as “—” |
An order might benefit from several loyalty points program. Number of invoices & Number of participants in total might differ from the sum of all campaigns.
Sort by module: loyalty points campaigns
| Column | Description |
|---|---|
| Campaign Title | campaign that points rewarded/redeemed from |
| Type | reward/redeem settings |
| number of invoices | counts of orders participating loyalty program |
| Total points rewarded / deducted | Total points rewarded / redeemed within the program |
| calculated / actual discount amount | The actual amount discounted shouldn’t exceed the total amount of an order. Example: An order for a total of $8 with a discount for $10. The calculated discount amount would be listed as $10 while the actual discount amount listed as $8. The total amount discounted within a campaign. |
| the number of participants | counts of phone number registered |
| Points rewarded/redeemed from iCHEF POS | Points rewarded/redeemed from transactions of Online Store |
| Points rewarded/redeemed from Online Store | Points rewarded/redeemed from transactions of Monile Ordering Takeout/Delivery/Dine-in |
An order might benefit from several loyalty points program. Number of invoices & Number of participants in total might differ from the sum of all campaigns.