Hi ! How can we help ?

Hi ! How can we help ?

[Order Management] Void An Order & Refund

To void an order and refund the customer, you’ll need to issue a credit note. Here’s how you can find the transaction records and how to issue a credit note.

Search Transaction

The transactions will be listed chronologically in the iCHEF POS app.

  1. Go to Toolbox > Invoice/Receipt Record
  2. Tap the dropdown list to select a filter
  3. Search the order by keywords

The iCHEF POS app will clear the record list under these situations:

  • After performing [Daily Closing]
  • After performing [Deregister cashier iPad]
  • When the records lasted more than 7 days

Filter Options

You can search the records by the following keywords:

FilterKeywords
Invoice/Receipt Number e.g. BJVV00003610
Tablee.g. A8
Online Order Numbere.g. PE2C9 or #160
Carrier Barcode (TW Only)e.g. /AB12345 or 1995

When there’s no data on the list, you can still search the transaction by COMPLETE Invoice/Receipt Number.

Issue Credit Note

If the order about to refund was paid via Stripe payment method, the payment will be refunded to the customer by Stripe directly after the credit note being issued.

To issue a credit note:

  1. Go to Toolbox > Invoice/Receipt Record
  2. Select the invoice/receipt you want to refund and tap [Refund]
  3. Tap [Confirm issue]
  4. Enter the reason for the refund and tap [Confirm]
  5. After printed, sign for both parties

Reprint Credit Note

  1. Go to Toolbox > Invoice/Receipt Record
  2. Select the invoice/receipt of the order
  3. Tap [Reprint credit note]
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