To void an order and refund the customer, you’ll need to issue a credit note. Here’s how you can find the transaction records and how to issue a credit note.
Search Transaction
The transactions will be listed chronologically in the iCHEF POS app.
- Go to Toolbox > Invoice/Receipt Record
- Tap the dropdown list to select a filter
- Search the order by keywords
The iCHEF POS app will clear the record list under these situations:
- After performing [Daily Closing]
- After performing [Deregister cashier iPad]
- When the records lasted more than 7 days
You can search the records by the following keywords:
| Filter | Keywords |
|---|---|
| Invoice/Receipt Number | e.g. BJVV00003610 |
| Table | e.g. A8 |
| Online Order Number | e.g. PE2C9 or #160 |
| Carrier Barcode (TW Only) | e.g. /AB12345 or 1995 |
When there’s no data on the list, you can still search the transaction by COMPLETE Invoice/Receipt Number.
Issue Credit Note
If the order about to refund was paid via Stripe payment method, the payment will be refunded to the customer by Stripe directly after the credit note being issued.
To issue a credit note:
- Go to Toolbox > Invoice/Receipt Record
- Select the invoice/receipt you want to refund and tap [Refund]
- Tap [Confirm issue]
- Enter the reason for the refund and tap [Confirm]
- After printed, sign for both parties
- Go to Toolbox > Invoice/Receipt Record
- Select the invoice/receipt of the order
- Tap [Reprint credit note]
- More about: [Invoice & Receipt] Issuing Credit Notes
有幫助到你嗎？
有沒有