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[Hardware] What Are Printers and How Do They Work

iCHEF POS can flexibly allocate printers according to the operation process, and print out Guest Checks, Kitchen Receipts or stickers, etc., to elevate the efficiency of operation.

Supported Printer Models

A List of printer models produced by Star Micronics and Godex which are compatible with iCHEF POS.

  • Star: TSP 100/143 (LAN/USB)、TSP 654、mC-Print3、mPOP
  • GoDEX:DT2x

You can purchase the printers with iCHEF for your convenience and elevate operational efficiency. In addition to the warranty provided by the original factory, you can enjoy additional subsidies for the spare parts of the printer. If your hardware is not working properly, don’t fret. iCHEF will provide the backup printer for temporary use, while your hardware is being repaired so that your operations can continue without interruption. View: Purchase service, Backup printer rental rules (Due to iCHEF service area differences, if you have issues with the printer, don’t hesitate to get in touch with the local customer service team)

How to connect the printer with iCHEF POS

Types of receipt printers that iCHEF POS supports may differ depending on the specific model of the receipt printer. There are three ways to transmit data: the LAN network, the USB connection, or the Bluetooth connection. How to connect the printer with iCHEF POS and print out the specified receipt, view: [Printer Settings] Printer Compatibility.

How to Set Static IP

For regular users, if the printer is connected to the same network as iCHEF POS, you can directly use the IP address (DHCP) provided by the router. If there are network management needs, you could set a static IP to the printer. View: How to Set Static IP and Reset Printer (Initialize Network Settings)

How to Set the Paper Roll and Replacement

There are restrictions on the paper rolls applicable to different models of printers. When the paper roll does not apply to the printer and the paper roll or the paper roll does not meet the specification, it may cause paper jams and cutter locks. For complete operating instructions, View: [Hardware] How to Set the Paper Roll and Replacement

Daily Cleanliness

Continuously maintaining the cleanliness of the printer can extend its service life of the printer. If the printer prints out unclear or smudged receipts please try to clean the print head by removing any paper scraps that may stick on it. For complete operating instructions, please view: [Hardware] Printer Cleanliness and Maintenance

Printer LED Light Display and Troubleshooting

Star and GoDEX can quickly determine the reason for the inability to print receipts from the blinking of the LED light signal. So that, the store can quickly resolve the issue with the instruction of LED light in the first instance and return to normal operation. For full operating instructions, please view: [Hardware] Printer LED Light Display and Troubleshooting

FAQ

How to Use the mPOP Multi-Function Button and the Lock Release Lever to Open the Cash Drawer

To open the cash drawer of mPOP, press and hold the multi-function button (red button) until the cash drawer opens. If you do not need this function, you can unset this setting. View: [Hardware] How to Use the mPOP Multi-Function Button and the Lock Release Lever to Open the Cash Drawer


How to Adjust the Print Density for mC-Print3

The mC-Print3 defaulted to standard print density (font color depth) when it is produced. Maintaining the default print density setting can help to extend the service life of the print head. For complete operating instructions, please view: [Hardware] How to Adjust the Print Density for mC-Print3


GoDEX Printing Position Offset

The GoDEX printer fixes the position for the paper roll through infrared rays and adjustable paper clips. If one of the components is offset, it is very likely to cause printing offsets. For complete operating instructions, please view: [Hardware] GoDEX Printing position offset

Initialize Printer Setting

To maintain the best condition of the printer. iCHEF POS design all forms of receipts based on the “original factory settings.” If purchasing a second-hand printer has a printing offset situation, it is recommended to restore the printer to the original factory settings to solve the problem. For complete operating instructions, please view: [Hardware] Initialize Printer Setting

If the printer has been adjusted to the static network or Bluetooth connection, you can try to initiate the connection of the printer to the factory setting. For complete operating instructions, please view: [Hardware] How to Set Static IP and Reset Printer (Initialize Network Settings) and [Hardware] Initialize Bluetooth and Turn On the Auto Connection Function of mPOP

Firmware Updates

Star and GoDEX provide a more stable experience of printing by continuing to update the firmware. Regular users do not need to pay special attention to the updated version. If there is a major update of the firmware, iCHEF will promptly notify the users. For complete operating instructions, please view: [Hardware] Firmware Update and How to Restore Factory Setting.

Supported Accessories of the Printer

According to the model of the printer and the operating conditions of the store, it is possible to purchase additional hardware equipment for the printer from iCHEF.

Buzzer

A printer buzzer is used to produce a loud, buzzing sound to alert the user when certain events or conditions occur, such as when the printer is out of paper or when an error has occurred. View: [Hardware] What are the cash drawer and buzzer

Cash Drawer

While checking out the order, the cash drawer will automatically open up. For complete operating instructions, please view: [Hardware] What are the cash drawer and buzzer

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