Stars’ USB printer uses USB-A transmission, while some of the original transmission cables for iPads are USB-C (Type C) connectors, which prevents them from connecting to the printer normally.
Original Charge Cable Included while Purchasing iPad
The model of the cable provided with the new device that can directly connect to the receipt printer is:
- iPad (9th generation) | Lightning to USB-C.
- iPad (8th generation) | Lightning to USB-C
- iPad Air (5th generation) | Lightning to USB-C.
- iPad Air (4th generation) | USB-C to USB-C.
- iPad Mini (6th generation) | USB-C to USB-C.
- iPad Pro (12.9 inches / 5th generation) | USB-C to USB-C.
- iPad Pro (11 inches / 3rd generation) | USB-C to USB-C.
- iPad Pro (12.9 inches / 4th generation) | USB-C to USB-C.
- iPad Pro (11 inches / 2rd generation) | USB-C to USB-C.
- iPad Pro (12.9 inches / 3rd generation) | USB-C to USB-C.
- iPad Pro (11 inches) | USB-C to USB-C.
The model of the cable provided with the new device that can directly connect to the receipt printer is compatible with:
- iPad (7th generation) | Lightning to USB-A
- iPad models not listed in the left column of the form
Purchase the iPad Cable
Due to the need for communication between the iPad and the printer using Apple transmission technology, when purchasing cables from the market, please make sure they meet the following conditions.
- One end of the cable is the iPad device connection end, and the other end needs to be a USB-A connection end.
- The cable has passed MFi certification (Apple certified).
- The cable has passed USB-IF certification.
- The cable length is no more than 2 meters.
- The cable supports charging up to 3A.
iCHEF has tested using the original iPad provided cable plus a “cable adapter,” and there is a higher probability of not being able to connect with the printer normally. The quality of cables on the market varies, and it is still recommended to purchase a certified transfer cable from the Apple official website.
Purchase Cable from the Apple Official Website
To ensure you get certified, high-quality transfer cables, it’s best to buy them from the Apple official website.
If the cable included with the iPad is “Lightning to USB-C,” it is recommended to purchase :
If the cable included with the iPad is “USB-C to USB-C,” it is recommended to purchase :
- mophie USB-A connection cable with USB-C connector (1 meter)
- mophie USB-A connection cable with USB-C connector (2 meters)
Using the MFi Certified Cable Still Unable to Connect Properly
Due to the continuous updates of iPad technology, Star will also continue to release firmware updates for the POS machine. Please try updating the POS machine firmware to the latest version through the following methods.
According to Star Company, an unstable connection may result if the mC-Print3 firmware is not updated to version 3.6 or above, or the TSP 100 USB firmware is not updated to version 1.9 or above.