Initial steps to set up your online store on Mobile Ordering (Dine-in).

Get Started in 5 Steps

1. Activate Mobile Ordering (Dine-in)
2. Set up Menu
3. Review Menu
4. Place Table Card
5. Allow Online Ordering

Step 1 : Activate

1. Go to Online Store > Mobile Ordering (Dine-in)
2. Click [Activate Dine in Online Store]

3. Fill out store information that you want to display on your ordering page and click [Save]. You can edit this section anytime.

Payment Timing Settings

Select a payment timing that suits your restaurant. Pay before or after the meal? It’s up to you! Learn about the differences between [Prepay] and [Postpay]. More about: Payment Timing.

Step 2 : Set up Menu

Import Products

You can import your existing menu settings, then customize details for dine-in menu.

1. Go to Product/Inventory Mgmt > Menu Settings > Product Settings
2. Select [Import from Mobile Ordering (Takeout)] or [Import from POS product management]
   • Import from Mobile Ordering (Takeout): Copy the menu seetings from Mobile Ordering (Takeout)
   • Import from POS product management: Import all items from POS Items. Including name, category, description, modifiers and product image that meets the requiring size.

Size Requirements of Product Image

Size Requirement: 750 x 750 px.

Please notice that if the images in the product management were uploaded BEFORE 2023/03/22, the image size will be too small to import to Online Store.

Those images that are too small will be displayed as default image.

3. You can edit/delete categories or products by clicking the pen icon.

Editing Detail

Edit

You can customize the name, description, and item image displayed on your ordering page.

Item names shown on reports or printed receipts will remain aligned to the name set up in product management.

Item Price Is Not Editable

If you want to differentiate the price from POS items and Online Store, please create 2 items separately in Product management > Items.

Save Edits for Another Ordering Page

When using both takeout & dine-in ordering page, you can save changes for the other page.

• Check: Save changes for the other page.
• Un-check: Save changes for the current page only.

Category will not be synchronized.

Delete

You’ll remove this item from Mobile Ordering (Dine-in) page. Items in Product/Inventory Mgmt > Category will not be deleted.

Manage Modifiers

To manage modifier visibility:

1. Go to Product/Inventory Mgmt > Menu Settings > Visible modifiers settings
2. Check the modifier to display it on ordering page
   • Uncheck: Customers will not see/select the modifier.
   • Check: Customers will see and be able to select the modifier.

Step 3 : Review Menu

When all the menu settings are finished, we suggest reviewing your ordering page again.

1. [Update Menu] on iCHEF POS
2. Go to Online Store > Mobile Ordering (Dine-in) > QR Code Table Card
3. Click [Set table card style] and scan the QR code displayed, then go through your menu again in browser.
   • Please check the items you sell online are permitted by law in your area. For example, you are not allowed to sell alcohol online in Taiwan.

Step 4 : Place Table Card

1. Go to Online Store > Mobile Ordering (Dine-in) > QR Code Table Card
2. Click [Download all table cards], and the QR Code for each table will be downloaded in PDF format.
3. Print the file on A4 paper and cut it along the cutting line. Your table card will be in a size of 148 x 105 mm.

Step 5 : Allow Online Ordering

Customers now can browse your menu online. Select a service type for your page and start taking online orders! Note: To provide online ordering service, users in Taiwan are required to enable [NewebPay payment module]. Enable NewebPay (Taiwan Region Only)

To select a service type:

1. Go to Online Store > Mobile Ordering (Dine-in) > Order Settings
2. Toggle on [Mobile Ordering (Dine-in) function switch]

How to Accept Orders

After customers send an order from Mobile Ordering (Dine-in) page, you will receive a push notification and a sound reminder on iCHEF POS.

Auto/Manual Accept Orders

Auto Accept

New orders from Mobile Ordering (Dine-in) will be accepted automatically right after customers send an order. Orders will be created at specified tables on iCHEF POS.

1. Go to Online Store > Mobile Ordering (Dine-in) > Order Settings
2. Toggle on [Auto-accept]

Manual Accept

New orders from Mobile Ordering (Dine-in) will remain “unaccepted” in the popup window until you tap [Accept] to confirm the order. You can check the orders and payment status to decide whether to accept or not.

1. Go to Online Store > Mobile Ordering (Dine-in) > Order Settings
2. Toggle off [Auto-accept]