[Hardware] Paper Roll Placement and Replacement-The printers of iCHEF supports are thermal printers, so the paper roll needs a thermal coating to print receipts smoothly. The size and placement of the paper roll depend on the model of the printer. Please take a look at the following content on how to place the paper roll.
[Item Management] Set up Menu-Set up the menu that meet your needs. Learn how to edit and arrange the menus according to their categories or popularity to facilitate the ordering process.
[Get Started] iCHEF Customer Service-Welcome to iCHEF! On the way of building a thriving business with your store, please feel free to contact our customer service for professional assistance in any kind of issues.
[Hardware] Initialize Bluetooth and Turn On the Auto Connection Function of mPOP-The mPOP device supported by iCHEF connects to an iPad via Bluetooth. mPOP device connects to an iPad using Bluetooth, and once it has been paired with an iPad, other devices will not be able to detect the mPOP. If you need to change the iPad that the mPOP is connected to, you will need to initialize the Bluetooth of the mPOP.
[Dine-in] Payment Timing-Select a payment timing that suits your restaurant. Pay before or after the meal? It's up to you!
[Dine-in] Unable to Accept New Orders-You may be unable to accept the orders from mobile ordering (Dine-in) due to particular reasons. The possible situations and solutions are illustrated in this article.
[Dine-in] Add New Item to Existing Order-After placing an order via QR code ordering page, customers can add items easily from the same device. New items will be auto-added to the original order for you to save the effort of merging orders.
[Reporting] Shift/Daily Closing Report-After completing daily closing, the data will be uploaded to the cloud. Learn how to check your closing reports on iCHEF backend, and send the reports to your email.