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Hi ! How can we help ?
New Updates
- [Hardware] Paper Roll Placement and Replacement - The printers of iCHEF supports are thermal printers, so the paper roll needs a thermal coating to print receipts smoothly. The size and placement of the paper roll depend on the model of the printer. Please take a look at the following content on how to place the paper roll.
- [Item Management] Set up Menu - Set up the menu that meet your needs. Learn how to edit and arrange the menus according to their categories or popularity to facilitate the ordering process.
- [Invoice & Receipt] Issuing Credit Notes - Learn about when to issue a credit note and how to do on iCHEF POS. You can also enable authorization steps to track the operation record.
- [Order Management] Void An Order & Refund - To void an order and refund the customer, you'll need to issue a credit note. Learn how to find the transaction records and issue a credit note.
- [Get Started] iCHEF Customer Service - Welcome to iCHEF! On the way of building a thriving business with your store, please feel free to contact our customer service for professional assistance in any kind of issues.
- [Hardware] How to Use the mPOP Multi-Function Button and the Lock Release Lever to Open the Cash Drawer - To open the cash drawer of mPOP, press and hold the multi-function button (red button in the paper drawer) until the cash drawer opens. If you do not need this function, you can disable the setting.
- [Hardware] Initialize Bluetooth and Turn On the Auto Connection Function of mPOP - The mPOP device supported by iCHEF connects to an iPad via Bluetooth. mPOP device connects to an iPad using Bluetooth, and once it has been paired with an iPad, other devices will not be able to detect the mPOP. If you need to change the iPad that the mPOP is connected to, you will need to initialize the Bluetooth of the mPOP.
- [Order Management] Reprint Kitchen Ticket - With a tap in iCHEF POS app, you can reprint kitchen ticket directly to the printer station.
- [Order Management] Manage Items Under the Same Status - Click on the item status to manage the items under the same status.
- [Order Management] Edit Amount of Items - You can enter a number to adjust the amount of items ordered.
- [Dine-in] Payment Timing - Select a payment timing that suits your restaurant. Pay before or after the meal? It's up to you!
- [Dine-in] Unable to Accept New Orders - You may be unable to accept the orders from mobile ordering (Dine-in) due to particular reasons. The possible situations and solutions are illustrated in this article.
- [Dine-in] Learn About Mobile Ordering (Dine-in) - A brief intro of Mobile Ordering(Dine-in). Create a QR code ordering page for customers dining-in.
- [Dine-in] Close An Order - Learn how to close an order after checkout.
- [Dine-in] Get Started with Mobile Ordering (Dine-in) - Initial steps to set up your online store on Mobile Ordering (Dine-in).
- [Dine-in] Store Information - How to edit store info seen by guests on your ordering page. Edit store name, address, banner image, and reminders.
- [Dine-in] Menu Settings - How to set up menu for online ordering, including importing & managing items.
- [Dine-in] Payment Settings - How to add different payment methods to Mobile Ordering (Takeout/Delivery) page.
- [Dine-in] Look up Transaction Details - Learn how to check sales report for Mobile Ordering (Dine-in).
- [Dine-in] Print Types - Appearance of different ticketd and the information that will be printed.
- [Dine-in] Add New Item to Existing Order - After placing an order via QR code ordering page, customers can add items easily from the same device. New items will be auto-added to the original order for you to save the effort of merging orders.
- Mobile Ordering (Dine-in) FAQ - Check these frequently asked questions for Mobile Ordering (Dine-in).
- [Dine-in] Setup & Download QR Code Table Card - How to download and customize QR code table card for your restaurant.
- [Dine-in] Checkout Settings - How to enable certain fields, such as reminders, tax ID number... on Mobile Ordering (Dine-in) checkout page.
- [Dine-in] Manage Orders - How to manage orders Mobile Ordering (Dine-in) on iCHEF POS.
- [Reporting] Shift/Daily Closing Report - After completing daily closing, the data will be uploaded to the cloud. Learn how to check your closing reports on iCHEF backend, and send the reports to your email.
- [Authorization] How to Configure Authorization - Learn how to enable verification for specific operations, configure the permissions, and keep operation records.
- [Authorization] Create Accounts & Groups - Add new employee account, POS passcode, Login ID and password. Authorization groups can help you managing sensitive operations in an efficient way.
- [Authorization] Account and Authorization - A quick view about authorization settings. Learn more about authorization groups, POS passcode and authorization records.
- [Membership] Advertising Segmentation - iCHEF POS system can help you sending marketing messages to the right audience. Learn how to filter your target audience by advertising segmentation.