[Get Started] iCHEF Customer Service
Welcome to iCHEF! On the way of building a thriving business with your store, please feel free to contact our customer service for professional assistance in any kind of issues.
Hi ! How can we help ?
Hi ! How can we help ?
iCHEF POS
Topics
Get started
[Get Started] Basic Operations of iCHEF POS
Here’s a 5-step guide for you to get started with iCHEF POS! This guide will lead you to your first order on iCHEF POS.
[Get Started] What is iCHEF POS?
Learn how to get started with iCHEF service! Download iCHEF POS app and have a quick view of how it works.
Order Management
- [Order Management] Changing Table / Merging Orders
- [Order Management] Edit Amount of Items
- [Order Management] Reprint Kitchen Ticket
- [Order Management] Manage Items Under the Same Status
- [Order Management] Wait List and Pre-Ordering
- [Order Management] Create A Scheduled Order for Takeout
- [Order Management] Apply Modifiers
- [Order Management] Printing Receipts
- [Order Management] Meals Serving
- [Order Management] Print All Items on the Guest Check
- [Order Management] Close an Order & Automatic Exit
- [Order Management] Close Takeout/Delivery Orders in Bulk
- [Order Management] Print Billing Info
- [Order Management] Pay by Multiple Payment Methods
- [Order Management] Split the Bill
Item Management
[Item Management] What Is an Item
Item management is an essential settings. You can create, edit, delete items easily on iCHEF backend. When starting a business on Online Store, or with 3rd-party delivery platforms, you can import existing items with just a click.
Authorization
[Authorization] Account and Authorization
A quick view about authorization settings. Learn more about authorization groups, POS passcode and authorization records.
Clock In/Out
[Clock in/out] How to Clock in/out on iCHEF POS
iCHEF POS allows employees to clock in/out on iPad. Replace the old time clock and manage time sheet on iCHEF backend.
[Reporting] Clock-in/out Records
iCHEF POS allows employees to clock in/out on iPad. You can check the time sheet of each employee, including clock in/out records and total working hours, or download the records.
Operational Efficiency
[Operational Efficiency] How to Boost Efficiency with iCHEF POS
A hundred restaurants might evolve a hundred of different working flows. Learn what can iCHEF POS do to meet your needs.
Wi-Fi
Printer Settings
[Printer Settings] Printer Compatibility
Learn your printer model and what kind of receipt can it print.
[Printer Settings] Guide to Printer Settings
This article will help you tailor the settings to match the printer setup and operational procedures used in your store.
[Printer Settings] Optimizing Print Sequence for Efficiency
If your restaurant has multiple preparation stations, we recommend adjusting the order of printing to match the order of ticket sending.
[Printer Settings] Connect a Printer to iPad
Learn how to connect the printer to the iPad and pair the printing rules to the printer.
Invoice & Receipt
[Invoice & Receipt] What is an invoice/receipt?
After completing checkout on iCHEF POS, an invoice/receipt will be printed out automatically. You can issue E-invoice (TW) or GST invoice (SG) directly via iCHEF POS.
Accounting
[Accounting] Sales Record & Management
iCHEF POS helps you to manage a correct sales record and cash flow in an efficient way. You can record your cash drawer history and run an end-of-day report to get a clear summary of the day.
Payment Methods
[Payment Methods] Manage Payment Methods
Customize your checkout screen by enabling different payment methods on iCHEF backend.
KGI mPOS
CTBC mPOS
LINE Pay QR Code
JKOPay
Easy Wallet
PX Pay Plus
Membership
[Membership] How to Start a Membership Program
Learn what you can do with iCHEF membership to get closer to your customers, and boost your business.
Promotion
Inventory Management
[Inventory Management] Learn About Inventory
Take stock, set up ingredient consumption, control your inventory level and cost. Manage the inventory through iCHEF POS system.
Google Business Profile
[Google Business Profile] Seek Publicity for Your Restaurant on the Internet
Apply for the free Google Business Profile service now to have the information of your restaurant exposed in the search results and on Google Map. In this way, customers can easily view your restaurant when searching for a place to dine in through Google.
- [Google Business Profile] Apply for Google Business Profile with 3 Steps
- [Google Business Profile] Bind with iCHEF Backend
- [Google Business Profile] Edit Google Business Profile
- [Google Business Profile] Upload Menu Photos
- [Google Business Profile] Add Links to Your Business Profile
- [Google Business Profile] Unbind Google Business Profile with iCHEF
LINE Official Account (TW Only)
SMS Marketing (TW Only)
Operation Mode
Reporting
Troubleshooting
- [Hardware] What Are Printers and How Do They Work
- [Hardware] Release the Printer Cutter
- [Hardware] Paper Roll Placement and Replacement
- [Hardware] The Printer Cleaning and Maintenance
- [Hardware] Initialize Printer Setting and Update Firmware
- [Hardware] Initialize Bluetooth and Turn On the Auto Connection Function of mPOP
- How to Set Static IP and Reset Printer (Initialize Network Settings)
- [Hardware] How to Use the mPOP Multi-Function Button and the Lock Release Lever to Open the Cash Drawer
- [Hardware] Adjust Printing Density for mC-Print3
- [Hardware] Printer LED Light Display and Troubleshooting