Endless reservation calls? Worried about extra work from integrating another system?
iCHEF Reservation Management is POS-native, allowing you to set up within the same system and manage on the same device! You can check real-time reservation overviews anytime, even on your phone. Instantly boost your customer intake efficiency and prevent errors with iCHEF Reservation Management:
➊ Dedicated Website: 24/7 Bookings
iCHEF Online Store provides restaurants with a dedicated website, handling both ordering and reservations in one go! Simply promote your dedicated website, and let customers make their own bookings online.
What’s more, the system operates 24/7, automatically accepting reservations even when you’re closed or on holiday. This means you don’t have to get distracted by reservation calls during busy operating hours. For the few incoming calls, you can still directly add and complete reservations via your in-store POS.
➋ Automated Notifications: Boost Attendance
Based on the phone or email provided during booking, the system automatically sends reminder notifications to customers [immediately upon successful reservation] and [the day before dining], effectively reducing no-shows and boosting your attendance rate.
➌ Custom Rules: Prevent Errors & Overbooking
When you enable the feature, you can customize your restaurant’s [Reservation Rules], such as booking periods, tables, and guest counts. The system will arrange tables according to your rules, the POS will instantly display ‘reserved’ tables, and the reservation website will [automatically lock] fully booked time slots. This ensures you only accept bookings when you have available seating, so you don’t have to worry about overbooking.
iCHEF also understands the need for flexibility, such as combining tables or adding chairs on-site. Therefore, staff can still manually adjust tables and decide whether it’s convenient for guests to be seated.
➍ Reservation List: Real-time Management
Manage reservations on both POS and Backend, so you can add or edit bookings on the go via mobile. Switch between flexible view modes to see different summaries, helping you stay on top of everything and optimize staffing at a glance!
➜ More about [POS Reservation]
➜ More about [Backend Reservation List]
➎ POS Integration: Seating & Order Creation
[Reservation Management] is a native iCHEF feature. In the iCHEF POS App, you can use the [Create Order Upon Seating] button to have the system automatically create an order for the reserved table, importing reservation details and integrating them with your membership data, making membership management easier for your restaurant!
Reservation Management trial plans start from NT$0. Head to the backend now to check it out. Once purchased, you can return to ‘Reservation Management’ and follow the backend steps to complete the activation settings!