When using Global Payments Smart Terminal to receive payment, you might find that the account recorded by the reports in iCHEF backend is inconsistent with that in Global Payments if you do not refund payment on iCHEF POS App.

What does manual refund means?

• Manually [VOID] the transaction on Global Payments Smart Terminal.
• Contact the customer service of Global Payments for refund.

What you must know about this operation

The refunded or voided transaction will be displayed correctly in the reports in Global Payments only. As iCHEF POS cannot access the information related to this operation, the refunded or voided transaction will still be noted as [Issued] in the reports in iCHEF backend.

To ensure the consistency of transaction records between iCHEF POS and Global Payments, please call iCHEF customer service to request and inform us of related information.