To make the online ordering process suit your business operation, you can adjust the information such as payment timing and checkout instructions in iCHEF’s backend.

Payment Timing

To allow customers to leave the store directly after dining, you can set the payment timing as [Prepay], which requires them to check out before enjoying their meals.

If your restaurant is the type of the restaurants that customers often order additional items, such as a tavern or buffet restaurant, you can set the payment timing as [Postpay] to allow customers to check out after dining.

Service Charge

The service charge for Mobile Ordering (Dine-in) will be synced with the service charge amount specified on the POS, being calculated according to the [Dine In Service Charge Rate] configured in [Payment Settings] > [Service Charge] on the POS.

Checkout Instructions

For the special events of your restaurant, such as giving the customer who shows his/her membership card a gift, or other notice that you to remind the customers before they check out, you can specify the information in the [Checkout Instructions] column and have them displayed on the checkout page of your online store.

E-invoice (Taiwan only)

If you are issuing electronic invoices on iCHEF POS, you can provide more convenience via the two settings below for the customers with the need of claiming reimbursement or using invoice carrier.

• Tax ID number: Enable this for customers to enter their unified business number. When they check out, the system will print an invoice with the Tax ID number.
• Carrier Field: This is enabled by default if you are issuing electronic invoices. It allows customers to enter their carrier field and will save their invoices in the carriers automatically during checkout.

Can I enable the column for Tax ID number if I’m not issuing e-invoices?

Yes, you can. Under such circumstances, the Tax ID number entered by your customers will be displayed in the order on your POS. Please provide a receipt or issue an invoice manually for your customers.

If you do not provide a receipt or issue an invoice for your customers, we suggest you “disable” the column for Tax ID number to avoid any misunderstanding by customers.