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Hi ! How can we help ?

[Discounts] Recalculate Discounts for Unpaid Orders

You can edit discounts anytime, however, if you edit discounts within opening hours, unpaid orders will apply to new rules and be recalculated. There are two possible circumstances:

Case 1: Delete Discounts

Situation:

An unpaid order for a total of $100, free from service charge, is applied to a 10% off discount for the total. Checkout total: $100 * 0.9 = $90.

Calculation:

After you delete the discount and [Update Menu] for iCHEF POS, checkout amount for this unpaid order will be recalculated.

Case 2: Adjust Discounts Rules

Situation:

An unpaid order for a total of $100, free from service charge, is applied to “save $20 for every $100 spend” discount. Checkout total: $100 – $ 20 = $80.

Calculation:

After you adjust the discount rule to “save $20 for every $200 spend” and [Update Menu] for iCHEF POS, checkout amount for this unpaid order will be recalculated.

Consequence for Online Store

If an unpaid order from Online Store is applied to a deleted/adjusted discount, customers might see a different checkout amount on their screen. Please confirm the actual amount on iCHEF POS.

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