Step 1 : Send Request

1. Go to Online store > Mobile Ordering (Takeout) > Payment method setting, or Online store > Mobile Ordering (Dine-in) > Payment method setting
2. Click [+ Add payment method]
3. Click [Service Request] under Stripe online payment module

4. Click [Apply for Stripe connect]
5. Fill out the application, then you’ll receive an onboarding email.

Step 2 : Sign up for Stripe

There are two ways to complete the application:

From Onboarding email

1. Click [Complete Onboarding]
2. Follow the steps to complete the application

From iCHEF Backend

1. Go to Online store > Mobile Ordering (Takeout) > Payment method setting, or Online store > Mobile Ordering (Dine-in) > Payment method setting
2. Click [+ Add payment method]
3. Click [Service Request] under Stripe online payment module
4. Click [Go to the onboarding process], and follow the steps to complete the application

Step 3 : Identity Verification

The verification takes 14 working days. You’ll get a notification by email when you application has been approved.

To check your application status:

1. Go to Online store > Mobile Ordering (Takeout) > Payment method setting, or Online store > Mobile Ordering (Dine-in) > Payment method setting
2. Click [+ Add payment method]
3. Click [Service Request] under Stripe online payment module

What to do if the verification failed?

You’ll receive a notification if the verification failed. Follow the steps to update your store information and submit again.

You can also update from iCHEF backend:

1. Go to Online store > Mobile Ordering (Takeout) > Payment method setting, or Online store > Mobile Ordering (Dine-in) > Payment method setting
2. Click [+ Add payment method]
3. Click [Service Request] under Stripe online payment module