iCHEF & Stripe Online Credit Card Service Adjustments
Thank you for your continued support of iCHEF. In response to financial regulations across different markets, iCHEF has ceased accepting new applications and the integration of Stripe online payment services as of January 2026.
To ensure a smooth online ordering experience for your customers, please complete the following steps:
1 | Deactivate Stripe Payment Module
Go to iCHEF Backend > Online Store > Mobile Ordering (Dine-in) / Mobile Ordering (Takeout) > “Payment Module Settings” page, and deactivate Stripe.
2 | Update Menu on iCHEF POS
After deactivation, “Update Menu” on iCHEF POS. This will hide the “Online Credit Card” payment option on the customer-facing ordering website.
When closing a shift, you can check the revenue report both on iCHEF POS and on Stripe to make sure there’s no discrepancies.
Check Payment Records on Stripe
- 請至 Stripe 後台
- Click [All payments]
- Click [Export] to download a CSV report. Filter the records by the time range of this shift, and then filter by status. Sum up the amount.
When Finding Discrepancies
Check Order Confirming Window
Reason
Payments on Stripe are recorded right after customers complete checkout. Meanwhile, payments on iCHEF POS will be recorded when you accept the order. There might be discrepancies due to this time difference.
Solution
- Tap to open Order Confirming Window
- Accept or Decline unconfirmed orders
Compare Payment Records
If you find discrepancies while there’s no unconfirmed orders on iCHEF POS, compare payment records on iCHEF POS with the records on Stripe.
- 請至 Stripe 後台
- Click [All payments]
- 將每一筆交易與 iCHEF 後台 > 營業報表 > 結帳作廢記錄 中的記錄比對
- You can also match orders on both sites by the last 4 digits of card number.
