Hi ! How can we help ?

Hi ! How can we help ?

[Stripe] FAQ

iCHEF & Stripe Online Credit Card Service Adjustments

Thank you for your continued support of iCHEF. In response to financial regulations across different markets, iCHEF has ceased accepting new applications and the integration of Stripe online payment services as of January 2026.

To ensure a smooth online ordering experience for your customers, please complete the following steps:

1 | Deactivate Stripe Payment Module
Go to iCHEF Backend > Online Store > Mobile Ordering (Dine-in) / Mobile Ordering (Takeout) > “Payment Module Settings” page, and deactivate Stripe.

2 | Update Menu on iCHEF POS
After deactivation, “Update Menu” on iCHEF POS. This will hide the “Online Credit Card” payment option on the customer-facing ordering website.

How to receive payouts from stripe?

Your default payout schedule is daily automatic. Once your payout is scheduled, Srtipe will send money to your bank account within 7 calendar days.

若要調整提領申請的時間或是其他提領設定,請參考 Stripe Payouts 說明

How to change the display name of Stripe on Online Store?

The display name of Stripe on Online Store is fixed as “Credit Card”.

How to change the display name of Stripe on my sales reports on iCHEF?

  1. 請至 雲端餐廳 > 外帶訂餐 > 支付方式設定雲端餐廳 > 內用掃碼點餐 > 支付方式設定
  2. Click [pen] icon on Stripe
  3. Click [Edit] to change display name
    • The display name of Stripe on Online Store is fixed as “Credit Card”. The editing here displays only on sales reports.

How to disable Stripe payment method temporarily?

  1. 請至 雲端餐廳 > 外帶訂餐 > 支付方式設定雲端餐廳 > 內用掃碼點餐 > 支付方式設定
  2. Click [pen] icon on Stripe
  3. Click [Disable]
    • 重新提供消費者使用 Stripe 時,請「手動」將狀態調整為「啟用]

How to add Stripe as a payment method again after deletion?

  1. 請至 雲端餐廳 > 外帶訂餐 > 支付方式設定雲端餐廳 > 內用掃碼點餐 > 支付方式設定
  2. Click [+ Add payment method]
  3. Click [Stripe online payment module]

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