To void an order and refund the customer, you’ll need to issue a credit note. Here’s how you can find the transaction records and how to issue a credit note.

Search Transaction

The transactions will be listed chronologically in the iCHEF POS app.

1. Go to Toolbox > Invoice/Receipt Record
2. Tap the dropdown list to select a filter
3. Search the order by keywords

The iCHEF POS app will clear the record list under these situations:

• After performing [Daily Closing]
• After performing [Deregister cashier iPad]
• When the records lasted more than 7 days

Filter Options

You can search the records by the following keywords:

Filter	Keywords
Invoice/Receipt Number	e.g. BJVV00003610
Table	e.g. A8
Online Order Number	e.g. PE2C9 or #160
Carrier Barcode (TW Only)	e.g. /AB12345 or 1995

When there’s no data on the list, you can still search the transaction by COMPLETE Invoice/Receipt Number.

Void Transaction

➤ iCHEF POS app: Toolbox > Invoice/Receipt Record

1. Go to Toolbox > Invoice/Receipt Record
2. Select the transaction you want to refund and tap [Void Transaction]
3. Tap [Issue]
4. Enter the reason for the refund and tap [Confirm]
5. After printed, sign for both parties

Reprint Credit Note

➤ iCHEF POS app: Toolbox > Invoice/Receipt Records

1. Select the invoice/receipt of the order
2. Tap [Reprint]

• More about: Void Transaction｜Invoice & Receipt