How to fulfill an order in the moment and how to avoid it in the future when a new order in a Online Store with Mobile Ordering (Dine-in) is unable to accepted. Click to view the corresponding paragraph:

• Item Out of Stock or Insufficient Quantity
• Unable to Find The Item
• Unable to Find The Table
• More than 4 Orders on One Table
• Failed to Accept Orders Automatically
• More than 1,000 Orders in Order Accepting Window

Item Out of Stock or Insufficient Quantity

Reason

In iCHEF POS > Toolbox > Item Availability , the quantity of the item(s) in this order is less than the [Available Quantity], or the status is set to [Online Off] or [Sold Out], making it unavailable for fulfillment.

Solution

Please evaluate based on your current store inventory:

1. If stock is still available: Go to [Toolbox > Item Availability] to update the quantity or status. Once updated, you can accept the order.
2. If stock is indeed insufficient: Decline the order, or contact the customer to revise their selection.

Unable to Find The Item

Reason

If you conduct [Update menu] on iCHEF POS, and a customer sends an order at the same time, the system might be unable to find the item you’re editing.

Solution

Please inform the customer that the item selected isn’t available and the system has already declined the order. Ask the customer to redo the order.

Unable to Find The Table

Reason

After you accept online dine-in orders, orders will be created at specified tables on iCHEF POS. If a QR Code indicates a table that hasn’t been updated to iCHEF POS, there will be a table corresponding error.

Solution

Tap the [call bell] icon to open order accepting window, and accept the order manually. The order will be added to [customer in line]. Drag the order to the correct table.

More than 4 Orders on One Table

Reason

You can create maximum 4 orders per table. If the customer keep sending new orders from the same table, you may be unable to accept new orders.

Solution

1. Close order accepting window
2. Close paid orders, or merge unpaid orders on the same table
3. Tap the [call bell] icon to open order accepting window

Number of Customers Changes When Orders Merged

When orders are merged, the number of customers will be added up. You can correct the number of customers in order details before checkout.

• Ａ：Merge two unpaid orders
• Ｂ：Merge an unpaid order with a paid order
• Ｃ：Merge a paid order with an unpaid order
• Ｄ：Merge two paid orders

Failed to Accept Orders Automatically

Reason

Disconnected to the internet or low connecting quality might lead to an accepting failure. Orders can’t be accepted if there’s no connection.

Solution

Check your internet connection and tap [Accept] to complete the order manually.

More than 1,000 Orders in Order Accepting Window

Reason

When there are more than 1,000 orders awaiting confirmation, your online store will not be able to take more orders. Customers will receive a decline message when placing an order.

Solution

Tap the [call bell] icon to open order accepting window. Accept or decline orders.