When the available word track of the e-invoice is insufficient, the checkout order cannot be accepted normally (Taiwan only)

Reason

When accepting a paid order, the transaction is seen as completed, and iCHEF POS will issue an invoice automatically. While there are insufficient E-Invoice Alphanumeric Numbers, you’ll be unable to accept new orders.

Solution

Import E-Invoice Alphanumeric Numbers:

1. Please go to Checkout Settings > E-Invoice Settings > Word Track Import and Management
2. Import E-Invoice Alphanumeric Numbers in iCHEF backend
3. Accept the order on iCHEF POS

Out of E-Invoice Alphanumeric Numbers:

1. Please go to Checkout Settings > E-invoice Settings > Basic Settings
2. Disable E-invoice and click [Save]

3. Logout from iCHEF POS, [Update menu] in login page, and try to accept the order again.
   • In this way, iCHEF POS will print out a receipt without issuing an invoice. We suggest you to issue invoice manually and apply for E-Invoice Alphanumeric Numbers as soon as possible.

Unable to Find The Item

Reason

When the menu on the take-out/delivery ordering site is updated during the business and the new setting file is applied to the iCHEF POS, the customer happens to deliver the order at the same time, and there is a chance that the product correspondence error occurs.

Solution

Please inform the customer that the item selected isn’t available and the system has already declined the order. Ask the customer to redo the order.

More than 1,000 Orders in Order Accepting Window

Reason

When there are more than 1,000 orders awaiting confirmation, your online store will not be able to take more orders. Customers will receive a decline message when placing an order.

Solution

Tap the [call bell] icon to open order accepting window. Accept or decline orders.

Remove numerous overdue orders from order accepting window

You can remove all overdue orders by reseting iCHEF POS. (Note: Customer info of these orders will be removed as well.) To reset iCHEF POS: log out your app, enter password and tap [Other options…] > [Deregister Cashier iPad] on the login page. When iCHEF POS completes initialization, your login page will turn blue. Log in again.