To ensure smooth operation and data security of the iCHEF POS system, please refer to the following hardware and software requirements to keep all services running on schedule.
iPadOS Version
iPadOS is the operating system for iPad. The iCHEF POS App is developed on this system and runs only on Apple’s iPad devices.
Apple releases new iPadOS versions annually. To improve performance and compatibility, iCHEF POS App is updated accordingly. For a stable experience, keep store iPads updated within the latest two versions.
From 2025/03/01, iPadOS 17 or 18 and above are required to download and update iCHEF POS App from the App Store.
Which iPads can install the latest iPadOS?
Please check Apple official manual to confirm if your store’s iPads support the latest version.
How to check your iPad model and iPadOS version?
Open the iPad “Settings” app, go to “General” >”About” to view. You can also refer to Apple’s official guide to identify the model by appearance.
How to update iPadOS?
Open the iPad “Settings” app, tap “General”>”Software Update” to upgrade to the latest supported version, or follow the official guide.
If iPadOS does not meet the minimum requirements, you cannot download or update iCHEF POS App from the App Store. It’s recommended to replace old iPads, preferably with Apple’s latest models or those released within the last 2 years.
According to official info, iPads can usually upgrade to the latest OS within 4 years of release.
Supported Printer Models
iCHEF POS supports paired printers, allowing each work area to print corresponding receipts. For stable printing and smooth data transfer, please use the printer brands and models listed below.
Supported order printer models vary by restaurant location with iCHEF.
Taiwan region
To purchase printers, please go to iCHEF Backend > Contract & Procurement> Purchases
| Printer vendors | Printer | Model | Pairing method | Remarks |
|---|---|---|---|---|
| Star | TSP100/143 | TSP143IIIU | USB | |
| Star | TSP100/143 | TSP143IIILAN | LAN | |
| Star | TSP654/650 | TSP654 | LAN | Sales discontinued in this region |
| Star | mC-Print3 | MCP31L | LAN + USB | |
| Star | mC-Print3 | MCP31CI | LAN + USB | |
| Star | mC-Print3 | MCP30 | LAN | |
| Star | mPOP | POP10 WHT | Bluetooth | |
| Star | mPOP | POP10 BLK | Bluetooth | Sales discontinued in this region |
| Star | mPOP | POP10CI | USB | |
| GoDEX | — | DT2x | LAN |
Hong Kong region
To purchase a receipt printer, please contact our local iCHEF dealer, NCC.
| Printer vendors | Printer | Model | Pairing method | Remarks |
|---|---|---|---|---|
| Star | TSP100/143 | TSP143IIIU | USB | |
| Star | TSP100/143 | TSP143IIILAN | LAN | |
| Star | TSP100/143 | TSP143IV | LAN | |
| Star | TSP654/650 | TSP654 | LAN | |
| Star | mC-Print3 | MCP31L | LAN + USB | |
| Star | mC-Print3 | MCP31CI | LAN + USB | |
| Star | BSC10 | BSC10IIUE | LAN | |
| Star | mPOP | POP10 WHT | Bluetooth | |
| Star | mPOP | POP10 BLK | Bluetooth | |
| Star | mPOP | POP10CI | USB | |
| GoDEX | — | DT2x | LAN |
Singapore region
This product has been discontinued in this region. If you require repairs or wish to make a purchase, please learn more here.
| Printer vendors | Printer | Model | Pairing method | Remarks |
|---|---|---|---|---|
| Star | TSP100/143 | TSP143IIIU | USB | Sales discontinued in this region |
| Star | TSP100/143 | TSP143IIILAN | LAN | Sales discontinued in this region |
| Star | TSP100/143 | TSP143IV | LAN | Sales discontinued in this region |
| Star | TSP654/650 | TSP654 | LAN | Sales discontinued in this region |
| Star | mC-Print3 | MCP31CI | LAN + USB | Sales discontinued in this region |
| Star | BSC10 | BSC10IIUE | LAN | Sales discontinued in this region |
| Star | mPOP | POP10 WHT | Bluetooth | Sales discontinued in this region |
| Star | mPOP | POP10 BLK | Bluetooth | Sales discontinued in this region |
Internet Requirements
iCHEF POS supports offline use, allowing business to continue during temporary disconnections. However, to ensure data security, the system requires re-connection verification after being offline for more than 7 consecutive days. Also, the following features need a constant internet connection to function properly:
- Ordering iPad Service
- Mobile Ordering (Dine-in QR Ordering, Takeout/Delivery, Reservation Management)
- Product Sales Status (Discontinued)
- Customer Information Management (CRM)
- Card Reader Integration (mPOS, Global Payments, etc.)
- Mobile Payments (LINE Pay, JKoPay, etc.)
- Electronic Invoice
Service Usage Limit
Different plans have different usage limits. If marked “Unlimited,” the highest usage is allowed. Below are the maximum allowed quantities per store:
- Members: 120,000 records
- Inventory Items: 1,500 records
- Mobile Ordering Volume: 20,000 orders per month