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Hi ! How can we help ?
New Updates
- Elevate Your Restaurant from Novice to Pro｜iCHEF AI - Built with the expertise of over 15,000 restaurants, iCHEF AI is your dedicated restaurant assistant. It offers three core capabilities: Smart Ordering to boost your average check, Smart Insights to unlock opportunities, and Easy Setup to save on labor.
- Auto Recommendations｜Online Store - iCHEF Online Store features an exclusive AI Assistant. By analyzing sales data, time, weather, and party size, it provides Auto Recommendations at various stages of the ordering process. With smarter logic, boosting your average check has never been easier!
- Mobile Ordering (Dine-in): More Flexible Service for Dining Area - Is your staff always overwhelmed with multiple tasks that they can only manage one table at a time when taking orders from customers?Try mobile ordering (dine-in) now, so that your customers can browse the menu and place orders by scanning the QR Code!
- Takeout Ordering: Let customers grab and go - Does your restaurant always face a burst of orders during peak hours and thus have to say no to large orders occasionally? Try our mobile ordering service now! This allows your customers to order meals in advance and enjoy the pleasant grab-and-go experience. Meanwhile, you can have more time to prepare meals and facilitate the operation of your restaurant.
- Online Store – Mobile Ordering｜Ordering Interface - Online Store is the mobile ordering service provided by iCHEF in collaboration with restaurants. Through this platform, you can place takeout or delivery orders online, or order meals for dining in the restaurants.
- Newland BS80 Bluetooth Scanner: Connection and Troubleshooting｜Scanner - This guide to the Newland BS80 Bluetooth Scanner Connection and Troubleshooting, so you can understand all statuses and indicator lights.
- Menu Settings｜Online Store - All of the items displayed on the website of online store are imported according to the settings of [Product/Inventory Mgmt] > [Inventory Management]. You can select the desired items and import.
- [User Interface] Toolbox - You can use the Toolbox in the bottom-right corner of the iCHEF POS App at any time to adjust various in-store operation settings or log out of the App.
- Change Item Availability｜iCHEF POS - Some of your products have sold out unexpectedly? Want to reserve limited items for in-store customers? You can simply update the status of items and modifiers through the POS! The information of sales status can be synced on-line and on-site to easily avoid overselling!
- Unable to Accept New Orders｜Mobile Ordering (Dine-in) - You may be unable to accept the orders from mobile ordering (Dine-in) due to particular reasons. The possible situations and solutions are illustrated in this article.
- Unable to Accept New Orders｜Mobile Ordering (Takeout) - This article will explain the new orders for takeout/delivery orders in cloud restaurants, the reasons why the order cannot be accepted, and how to complete the order now and how to avoid the situation of not being able to accept the order in the future.
- [User Interface] Ordering Page - The iCHEF POS App ordering page contains order information, the menu, and the Items Consumed list. Through this page, you can take customer orders and send the order details to the receipt printer.
- FAQ｜Mobile Ordering (Takeout) - Are you experiencing issues with the Online Store's takeout ordering? This section can help you resolve your problems.
- FAQ｜Mobile Ordering (Dine-in) - Check these frequently asked questions for Mobile Ordering (Dine-in).
- Static QR Code: For Specific Table and Repeated Use｜Mobile Ordering (Dine-in) - Static QR Code is for specific table. Therefore, you can download and print the QR Code from the backend, and place it on the table for different groups of customers to scan and place orders.
- Reservation Prepayment: Collect Deposits or Meal Amounts for Online Reservations - Always worried about “no-shows” leaving seats empty? By enabling iCHEF's reservation prepayment feature, you can set conditions for consumers to pay part of the amount online, which will automatically be deducted at checkout, effectively filtering out guests who will actually show up. Combined with the advantage of integrated online ordering and reservations, consumers can pre-order meals, and orders can be placed directly upon seating, reducing wait times and improving overall service efficiency.
- Real-Time Reservation List｜Reservation - For the reservation function, you can check the real-time reservation list in the backend aside from the page for managing reservation on iCHEF POS App. In this way, whenever you receive a reservation request via social media or other channels, you can easily add or edit the reservation info with your mobile phone anywhere!
- In-store POS Unified Reservation Management - All reservation slips will be centrally displayed on the iCHEF POS App's [Reservation] page. From viewing to Seat Guests, managing everything on the same page is more convenient.
- Reservation Management: POS-Native for Enhanced Efficiency - iCHEF Reservation Management is POS-native, allowing you to set up within the same system and manage on the same device, boosting your in-store operational efficiency!
- [Stripe] Quick View of Stripe - A quick view of Stripe Payment. Provide various of online payment methods for online store.
- [Stripe] FAQ - Check frequently asked questions for Stripe.
- [Stripe] Shift/Daily Close out - Learn how to check payment details on Stripe when you find discrepancies.
- [Stripe] Apply for Stripe - Learn how to apply in 3 steps, and how to check your application status.
- [Stripe] Enable Online Payment Methods - Learn how to enable and how the payment methods will be displayed.
- Wireless Scanner: Speed Up Your Checkout Process｜Scanner - Speed up your checkout process with quick scanning for invoice carriers, mobile payments, and more.
- Multi-Platform Menu: One-Step Update! Find Your Best Workflow - New arrivals, seasonal changes, or special holidays—what settings are needed to update menus across all platforms? Answer these two questions to identify your needs, and we will automatically generate the steps for you to follow. It’s that simple! ❶ 15 Seconds to Identify Your Needs Check your requirements below, and we will automatically assemble the […]
- Upgrade iPad Ordering iPad to Independent Checkout Counter｜Multiple Checkout Points - As restaurant business flourishes, it faces the challenge of expanding operations and handling a large volume of checkouts in a short time. To address this, iCHEF introduces the "Multiple Checkout Points" feature, enhancing the Ordering iPad's capabilities to independently pair with printers, card readers, and scanning devices, supporting the setup of multiple checkout counters within the restaurant.
- [Hardware] The Printer Cleaning and Maintenance - Regular cleaning of the printer helps maintain print quality and extend the equipment’s lifespan. If you notice blurry printing on receipts, you can clean the print head first to improve printing performance.
- [Hardware] iCHEF POS System Requirements (SLA) - To maintain a seamless service experience and ensure security, please take note of the supported iPadOS versions and printer models for running iCHEF POS app.
- Reservation Check-in: POS Seat Guests | Reservation - When reserved guests arrive, staff can use [Seat Guests] to have the system automatically create an order at the reserved table and import the reservant's information.